Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through the website, contact forms, bouquet and floral design enquiries, order requests, event and wedding arrangement enquiries, and related customer communications.

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name, email address and telephone number;
• delivery details and recipient information for flower orders;
• order preferences, bouquet notes and custom design requests;
• event or wedding details you choose to provide;
• messages submitted through our contact form;
• technical website data such as browser, device and usage information.

3. How we use personal information

We may use your information to:

• respond to enquiries and customer requests;
• prepare, confirm and manage flower orders;
• coordinate delivery details and recipient information;
• create customised bouquets or floral arrangements;
• manage wedding, event and sympathy flower enquiries;
• improve our website, service quality and customer experience;
• meet legal, accounting or administrative obligations.

4. Orders, gifts and delivery information

When flowers are ordered for another person, we may receive the recipient’s name, delivery address, contact details and gift message from the person placing the order.

5. When information may be shared

We do not sell personal information. We may share limited information with trusted service providers where necessary to operate our business, such as delivery partners, website hosting services, payment providers, technology providers or professional advisers.

We may also disclose information where required by law or where reasonably necessary to protect our customers, staff, business or legal rights.

6. Data security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide customer service, resolve disputes, or meet legal and business record-keeping obligations.

8. Your privacy choices

You may contact us to ask about personal information we hold about you, request correction of inaccurate details, or ask questions about how your information is handled.

If we send optional promotional communications, you may opt out at any time using the unsubscribe method provided or by contacting us directly.

9. Cookies and website technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage and improve the browsing experience.

10. Contact us about privacy

If you have a privacy question or request, please contact: